Sterling Ford

I went to Sterling really worried about some credit issues I had but I wanted a good car n I explained to Ben my dealer what I wanted n after looking at the 2nd car he had found the perfect car for me. He was so nice and helpful. I don’t remember the mans name that I signed my paperwork with but he was very nice too. This is my second purchase with Sterling n I would do it again.

The only reason I put one star is because there wasn't an option for zero stars. This place is a complete joke, let me explain. I scheduled my vehicle for service for multiple issues, I dropped it off on the agreed date, along with a description of all of the issues that the vehicle was having. The dealership called me a couple of days later to notify me that my torque converter was the issue, the service advisor lied to me, stating that he made a claim on my extended warranty when in fact, he didn't do so until 24 hours later. He then told me that the truck would be finished in 2-3 days, it took 2 weeks. The other issue wasn't even addressed until they called me to come pickup my vehicle. Hours later, they called again and advised me that my vehicle was ready for pickup. Upon picking the vehicle up, 2 of 3 of the described issues were still occurring. I called Sterling again to attempt to schedule a drop off to complete the work that should have been done the first time, I was advised that it would be at least a month before they could take the vehicle. I told them that this was not acceptable to which they stated they would call me back. They called back 3 weeks later and attempted to schedule me another month from the date of the call. This went on for multiple months until they finally agreed to take my vehicle in and give me a loaner. They kept the vehicle for 2 months to replace the transmission and address the other issue. Upon picking the vehicle up for the final time, the other issue (tailgate) that was described both times, was still occurring. My problem is this, when I dropped my vehicle off the first time with transmission issues, I was told it was a torque converter, I instructed Sterling Service Department to service the transmission while working on it. Upon dropping the vehicle off for the second time, I was told the transmission was bad due to burned clutches, if that was true then 1 of 2 things need to happen. Either the tech that serviced the transmission on the first visit needs to find a new job, or he needs eyeglasses. There is no possible way that during the servicing of the transmission, that the tech did not see signs of transmission failure. My other issue is that after waiting a total of approximately 3 months and 2 visits, my tailgate is still broken. After paying deductibles and paying for a service on a burned transmission. It is absolutely amazing that Sterling is still in business, I hope and pray that Sterling reforms and becomes an actual honest repair facility, maybe gaining some morals in the process.